Our Services

Terms of Service


Introduction

Welcome to Lobster Cowboy. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to comply with and be bound by these Terms. Please read them carefully.


General Terms

1. Acceptance of Terms

By accessing our website or using our services, you agree to these Terms. If you do not agree with any part of the Terms, you must not use our services.


2. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the service after such modifications will constitute your acknowledgment of the modified Terms and your agreement to abide by them.


Services Provided

3. Restaurant Services

Lobster Cowboy offers a variety of food and beverage options for dine-in and takeout. We strive to provide high-quality food and exceptional service to all our customers.


4. Online Ordering and Reservations

You may place orders or make reservations through our website. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.


Payment

5. Payment Processing

We use Stripe to process payments. By using our services, you agree to Stripe’s terms and conditions. We accept major credit and debit cards. All payments are processed securely, and we do not store your payment information on our servers.


6. Pricing

All prices are listed in Bulgarian Lev (BGN) and are subject to change without notice. Taxes and other fees may apply and will be clearly indicated at checkout.


7. Refunds and Cancellations

Refunds and cancellations are handled on a case-by-case basis. Please contact us directly if you need to request a refund or cancel an order. We will do our best to accommodate reasonable requests.


User Conduct

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

- Violating any applicable laws or regulations

- Using the service for any unlawful purpose

- Interfering with or disrupting the service

- Attempting to gain unauthorized access to our systems or networks


9. User Accounts

You may need to create an account to use certain features of our service. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.


Privacy

10. Privacy Policy

Our Privacy Policy, which explains how we collect, use, and protect your personal information, is incorporated into these Terms by reference. By using our services, you agree to the terms of our Privacy Policy.


Limitation of Liability

11. Limitation of Liability

To the fullest extent permitted by law, Lobster Cowboy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

- Your use of or inability to use our service

- Any unauthorized access to or use of our servers and/or any personal information stored therein

- Any interruption or cessation of transmission to or from our services

- Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party

- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through our services


Governing Law

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions.


Contact Us

13. Contact Information

If you have any questions about these Terms, please contact us at:

Lobster Cowboy 

Tsar Simeon 52, Bansko, Bulgaria, 2770 

Phone Number: +359 87 9021116 

Email: accounting@thelobstercowboy.com


By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.


Thank you for choosing Lobster Cowboy!

Help us protect and preserve for future generations

Join us and make the planet a better place.